great big canvas live chat

Easy ordering process, delivery was prompt. She replied at 11:23 am on our CSTicket #******* and stated she would prefer a refund. Claim to have an operating customer service but company has turned off phone communications "due to backlog" and not responded to my request online for FULL repayment of both the purchase price and shipping costs. It goes against our guidelines to offer incentives for reviews. I asked the company to cancel that painting and they said that it is in transit which is not true. My next step is to contact ****** and possibly interrupt the payment process if I cannot resolve this issue at this level. **** ******** Picture is cut crooked. It appears that your cancellation request was completed. We apologizr that the image wasnt quite as expected. Buy now and save up to 55% on your first purchase, just this code at checkout. Codes are available for a limited time so use them quickly when you discover them. Click the Sale button near the search bar to see the latest promotions. We use dedicated people and clever technology to safeguard our platform. I would order again from this vendor. Hi Loma,Thank you for sharing your review. We use dedicated people and clever technology to safeguard our platform. We look forward to hearing from you. www.greatbigcanvas.com. They will be my go to when Im looking for my next picture. Valid while supplies last. We apologize that the order had been canceled. As a member of this program, you get a few different perks that include: Your satisfaction is guaranteed with Great Big Canvas. Find out how we combat fake reviews. it was packaged perfectly for shipping." Detailed Ratings. The art I ordered was what I got. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Web site easy to navigate, user friendly. Feel to reach out to us via email, chat, phone, or on social media. To that matter: A refund in the amount of $1102.13 will be processed effective 02/03/2023 as a resolution to this complaint for Great Big Canvas Order #*******. Not sure what to get? Had to manually cut it to fit a frame straight . As a matter of policy, BBB does not endorse any product, service or business. Product as described. Options. Every aspect of ordering from Great Big Canvas was professional, from placing the order to receiving my order. We create custom canvas prints with you, our customers, in mind. We also ensure all reviews are published without moderation. We would be more than happy to help you with a return. When you want to use a promo code, copy it from our site before selecting your canvas online. When I received the artwork it seemed to be expanded too much and was blurred. ******* ******** placed order ******** on 10/22/22. To install larger pieces of art, it may be helpful to have an extra set of hands to help ensure that your canvas print is level and secured to the wall. Purchased items are automatically routed to one of Great Big Canvas's manufacturing facilities and shipped directly to the customer. For a more general overview of the brand, you can look at any of the hundreds of positive testimonials left on TrustPilot. Beautiful print but colour not as expected. Save 50% Off First Order w/ Coupon Code. If Great Big Canvas's marketing team is on point, they will reach out asking you . Beautiful coastal print! Walnut frames add a distinct, timeless flavor to your desired canvas print. The canvas is too large for my wall and so I want to exchange it for a smaller size. We are glad that we could help! To help with this, we offer the option to print your art or photography print in its original color, in black and white, or in sepia at no additional charge. Web site easy to navigate, user friendly. The poster looked like washout and was marred by some kind of word printed in black ink. This after not receiving initial print! By offering everything from abstract art to photography, typography, and classic paintings, Great. As our name implies, we offer some of the largest art prints in the industry. As this was her requested resolution, this should now be resolved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our antique and gold frames are upscale additions to nearly any piece of art or photography, but look especially glamorous on modern abstracts like those by Amira Rahim or classic paintings, including those by Van Gogh or Renoir. I have ordered printed posters from them before and they package them well. Will recommend your company. No further resolution is needed as the consumer was refunded in full. 2. Customer Reviews are not used in the calculation of BBB Rating. 22 complaints closed in the last 12 months. Anyone can write a Trustpilot review. All rights reserved. Thank you for your swatch! Kept checking the website and still "processing" on December 1. They sent my ordered and paid for painting to the wrong address, despite multiple emails showing them the error on the *** tracking slip. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. The delay kept me in limbo and made me uneasy wondering if they canceled my order and would credit my account for the piece I didn't like. Thank you for your time and I hope you have a wonderful day!Kind Regards. Its easy to use your Great Big Canvas coupon to save on your next order. I am very happy with my framed Monet print. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Use RevDex to write a review Reviews Photo Retouching, Photographic Mounts Great BIG Canvas Great BIG Canvas Reviews ( 10) Add a review Helaine M They just ignore me. Under the agreement, ArtStartArt's students will be featured in their own collection, exclusively on www.GreatBigCanvas.com and be featured in international marketing campaigns, receiving a royalty commission for each sale. We are happy to hear that you were able to resolve the issue on your own, however we apologize for the inconvenience. Your website made it easy to pick a theme, browse through the photos and paintings, make a selection, and get items in the cart. Verification can help ensure real people write reviews about real companies. Order ******* was lost and does not show a delivered status according to tracking #******************. They carry prints that you will find in high end stores who charge more than double what you will pay here. I think the artwork is great. Follow them on Facebook, Twitter, and Instagram for savings and style inspiration. 2/4/2023 I purchased a 30x30 canvas of sweetrocket , foxgloves and irises by ******* ******for $185. 10700 . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Never miss a deal again! Great Big Canvas often offers weekly or even daily limited-time sales. As our name implies, we offer some of the largest art prints in the industry. The message on the phone said they aren't answering emails either. I purchased a solid-surface canvas in January 2023 (order # *******). ********* *****Contacted us on 01/20/23 with an exchange request, but the ticket was not replied to until Yesterday 02/01/23. Prices were right compared to other websites that I looked at. Order Number: ******** I ordered a large canvas in early November with a delivery date before Thanksgiving. Your website made it easy to pick a theme, browse through the photos and paintings, make a selection, and get items in the cart. We have sent an email to you to further explain the cancellation and the issue that occured with your payment. Shoppers can view our constantly growing online collection of more than 750,000 images, which includes fine art photography, abstract art, and renowned masterpieces. Though the sales are scares you can find seasonal sales. We were hoping to purchase more items but are now going to rethink doing so. You can actually find sale prices on individual item. Not valid on previous purchases. Not valid on previous purchases. I emailed them right away and called them, which their message said because they had so many emails they were not accepting phone calls. Each and every canvas print we ship arrives with our easy hanging hardware already attached. To check the latest sales offers, visit their website. As our name implies, we offer some of the largest art prints in the industry. Information provided by various external sources. Image on website spot in with the live print! This is my 4th order. Keep this in mind when youre deciding whether to return or exchange your item. Nothing. It looks gorgeous on my wall. Shop by style, subject, color, room, artist, or take a look at our best sellers to find art that fits your tastes. We are glad to hear that you had an easy time ordering on our site. Find out how we combat fake reviews. Policies. In the Decoration and Interior Design Store category. There is damage to the top of the frame. Most Popular Great Big Canvas Promo Codes & Sales. We appreciate you sending this photo to us. We have sent additional information via email and we look forward to assisting you! BBB Business Profiles may not be reproduced for sales or promotional purposes. Your return is now officially complete. Leveraging Great Big Canvas' more than a decade of printing experience, ArtStartArt students can instantly sell their work on high-quality canvas wraps, framed art prints, posters, and more to customers around the globe that comprise the over $60 billion worldwide wall dcor consumer market, including the United States, Canada, Australia and New Zealand. However, the item was not delivered. Overall customer service. Hi Kenn,Thank you for sharing your feedback. Great service. Very disappointed. I have only placed order but pictures look great on line. Great Big canvas is an online distributor of fine art prints. The weight of the 48" x 48" framed art prints are a decent amount. Refer to this page as you shop on Great Big Canvas. A few of my friends recommended this Art Website so I gave it a tryI will be ordering more once I see another good deal The only negative thing is the Shipping fee to Vancouver BC Canada Wish it was lessLove the site though..A lot of good things lots of nice pictures. Were always looking to find ways to save on beautiful wall art at Groupon. Very frustrating!!!!!! Each and every canvas print we ship arrives with our easy hanging hardware already attached. Shoppers can view our constantly growing online collection of more than 750,000 images, which includes fine art photography, abstract art, and renowned masterpieces. We have a dedicated team that works around the clock to find, post and verify the offers we present to consumers. it appears that your roder had been canceled and refunded. Last Tested. I will never purchase an other product from this company again. All was perfect and love the finished product . The hanging hooks/clips are attached into the very thin cardboard for hanging purposes. All times are EST. This should resolvethe issue. Made and shipped promptly. This after not receiving initial print! Have a great day!Kind Regards,*******Customer Experience Specialist, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I always find what Im looking for, sizing choices are great and I like that I can pick my frames. They are not answering their phones during the day, stating that because of the great demand, but you are welcome to use their chat, which, conveniently is not available, ever. Always try to use them and recommend them. The hanging hardware kit attached to each canvas will have nails, a level, and plastic markers to make the process go as smoothly as possible. The website will even grade the quality of the photo to give you an accurate idea of what frame sizes will best compliment the image. When I call during their "normal business hours" I receive a recording that due to high order volume, they have turned off their phones to catch up on orders and to contact them by the website or email -- which I have completed three times. Here are 8 tips for writing great reviews. Take your choice of voucher or deal to give you reductions whilst shopping the site. They even allow you to create your own canvas artwork using their free online tools. This was done on January 20 (the same day that. We are available to provide assistance Monday through Friday from 9 AM to 5 PM EST. Easy, quick and great products. Sephora Sales Calendar Costco Savings Black Friday 2022 Deals & Ads. After making your selection, you have the option to add a frame, a dust cover, or even alter the color of the image to get exactly what you want. Get Great Big Canvas coupons. :). -jhall51359, "Wonderful products! The Slickdeals Extension automatically applies coupons to your cart! The colors are so tranquil and match my master bedroom colors perfectly! International Association of Better Business Bureaus. While we stand behind our products, we are aware occasionally a consumer may receive a less than perfect item, and we will do what is necessary to find a satisfactory resolution. Below is a list of the best 5 methods to find out if Great Big Canvas has . Overall Depth - Front to Back: 1.5; Opens in a new tab. Its luxe look pairs well with high contrast black and white art and photography, though it's versatile enough to work with almost all of our canvas prints. That doesnt happen with most any companies. Hi Marla,Thank you for taking the time to share your feedback. A leading-edge research firm focused on digital transformation. This is my 4th order. The other reviews stated that the colors were not as vivid in person as they were on the website. Turn a great memory into a permanent part of your home with a beautiful piece of Great Big Canvas photo art. BBB Business Profiles generally cover a three-year reporting period. We apologizr that the image wasnt quite as expected. I have ordered many different ones from this company and every one has been perfect. If you're creating a gallery wall, adding posters or framed prints can add dimension to your space while still showcasing all your favorite art picks. Anyone can write a Trustpilot review. Since 2006, Great BIG Canvas has been leading the industry in art and photography reprints and customizable art products. Media Contact: David YoungWildRock PR & Marketing(970) 449-6870[emailprotected], Cision Distribution 888-776-0942 The hooks pulled right out of the thin cardboard the same day it was hung and the art had fallen onto the floor. The second painting has not been shipped yet. ***has no file of a shipment for me so their "tracking" number is a lie. Every month ArtStartArt brings to market original artworks, from students at over 130 universities nationwide and works directly with artists to package and ship their work from coast to coast.

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